Refund Policy
Last updated: July 2025
At SnaxBites, we take pride in providing high-quality, homemade frozen Portuguese snacks. Due to the perishable nature of our products, we are unable to accept returns or offer refunds once items have been dispatched.
No Returns or Refunds
Because our products are frozen and perishable, we cannot accept returns or issue refunds for any orders once they have been shipped. This policy helps us maintain strict food safety standards and ensures the integrity of our products.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery at info@snaxbites.co.uk with your order number and clear photos of the issue. We’ll do our best to make it right, which may include a replacement or partial refund at our discretion.
Delivery Issues
We are not responsible for delays caused by third-party couriers once your order has left our facility. However, if your delivery is significantly delayed or your package does not arrive, please contact us so we can investigate and support you where possible.
Contact Us
If you have any questions about our Refund Policy, feel free to get in touch:
We appreciate your understanding and support in helping us deliver delicious, safely handled products.