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Privacy Policy

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Last updated: July 2025

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At SnaxBites, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website [www.snaxbites.co.uk] and use our online shop.

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1. Who We Are​
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SnaxBites is a UK-based company that produces and sells uncooked frozen homemade Portuguese starters and snacks. For the purposes of data protection law, we are the "data controller" of your personal information.

SnaxBites is a trading name of Leidlaura Pina, sole trader. 📧 Email: info@snaxbites.co.uk
Business Address: 14 Haltside, Hatfield - AL10 9SY

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2. What Information We Collect​
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We may collect and process the following types of personal data:

  • Identity data: name, email address, phone number

  • Contact data: billing address, shipping address

  • Payment data: payment method details (processed securely via third-party providers – we do not store your full payment card details)

  • Technical data: IP address, browser type, operating system

  • Usage data: how you use our website and online shop

  • Marketing preferences: if you sign up to receive updates or promotions

 

3. How We Use Your Information

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We use your data to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Respond to your enquiries

  • Improve our website and services

  • Send you marketing communications (only if you opt in)

  • Comply with legal and regulatory obligations

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4. Legal Basis for Processing

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Under the UK GDPR, we process your personal data based on one or more of the following legal grounds:

  • Contract: when processing is necessary to fulfill an order or service

  • Consent: when you give us permission (e.g. marketing emails)

  • Legal obligation: for tax, accounting, or regulatory compliance

  • Legitimate interests: to improve our services or website usability

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5. Sharing Your Information

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We only share your personal data with:

  • Payment service providers (e.g., Stripe, PayPal)

  • Delivery and courier services

  • IT and website support providers

  • Legal or regulatory bodies if required by law

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We do not sell or rent your personal data to third parties.

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6. How We Store and Protect Your Data

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Your data is stored securely using trusted platforms and technologies. We take appropriate security measures to prevent loss, misuse, or unauthorized access.

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7. How Long We Keep Your Data

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We retain personal data only for as long as necessary:

  • For orders: typically up to 6 years (for accounting purposes)

  • For marketing: until you unsubscribe or withdraw consent

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8. Your Rights

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Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time (e.g. for marketing)

  • Object to or restrict certain types of data processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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To exercise any of these rights, please contact us at info@snaxbites.co.uk.

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9. Cookies

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Our website uses cookies to enhance your browsing experience. Please refer to our [Cookie Policy] for details on what cookies we use and how to manage your preferences.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

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